Comfort during a train journey

R. Anoop Kumar, Chief Ticket Inspector attached to the Kannur Depot of Southern Railway’s Palakkad Division, was a little bit nervous on Monday as he was ordained to be the Train Captain on train no. 12602, Mangaluru Central-Chennai Central Super Fast Mail.

Having 26 years of experience as a ticket inspector/ examiner, Mr. Kumar, however, was confident of manning the train from Mangaluru till Chennai addressing issues of passengers. The concept of Train Captain was introduced for the first time by Southern Railway last Friday on Thiruvananthapuram-Chennai Central Mail. The move was aimed at providing a one-point contact for passengers to get their grievances redressed.Though feeling relaxed as he need not check tickets as in the usual course, the senior officer was meticulously planning the way he can handle the new job. As his mobile phone number was made available to all passengers through the reservation chart and individual SMS to passengers, Mr. Kumar could easily be contacted by the passengers.With a team of five travelling ticket examiners and other staff on board the train, Mr. Kumar said passengers could expect enhanced comfort during their journey. If he was unable to resolve any issue on the spot, Mr. Kumar could contact senior officers either at the divisional or at the zonal level for relief, the officer said. Leaving Mangaluru at 1.25 p.m., the Chennai Mail would reach the destination at 5.40 a.m. the next day.Mr. Kumar would again captain train no. 12601, Chennai Central-Mangaluru Central Super Fast Mail on Tuesday that leaves at 8.20 p.m. to reach Mangaluru at 12.25 p.m. the next day. He would get two days rest thereafter.Mangaluru-Chennai Mail is one among the six trains on which Southern Railway has introduced the system with the other being, Thiruvananthapuram-Chennai Mail and Super Fast Express, Chennai Egmore-Madurai Pandian Express, Chennai Egmore-Thiruchchirapalli Rockfort Express and Chennai Central-Mettupalayam Nilagiri (Blue Mountain) Express.A senior TTE would be designated as the captain who would ‘own’ the train. The captain, if unable to resolve the issues at his level, would directly get in touch with senior-most officers, who in turn would mobilise necessary help. The Captain’s mobile phone number would be made available to the passengers.

R. Anoop Kumar, Chief Ticket Inspector attached to the Kannur Depot of Southern Railway’s Palakkad Division, was a little bit nervous on Monday as he was ordained to be the Train Captain on train no. 12602, Mangaluru Central-Chennai Central Super Fast Mail.

Having 26 years of experience as a ticket inspector/ examiner, Mr. Kumar, however, was confident of manning the train from Mangaluru till Chennai addressing issues of passengers. The concept of Train Captain was introduced for the first time by Southern Railway last Friday on Thiruvananthapuram-Chennai Central Mail. The move was aimed at providing a one-point contact for passengers to get their grievances redressed.

Though feeling relaxed as he need not check tickets as in the usual course, the senior officer was meticulously planning the way he can handle the new job. As his mobile phone number was made available to all passengers through the reservation chart and individual SMS to passengers, Mr. Kumar could easily be contacted by the passengers.

With a team of five travelling ticket examiners and other staff on board the train, Mr. Kumar said passengers could expect enhanced comfort during their journey. If he was unable to resolve any issue on the spot, Mr. Kumar could contact senior officers either at the divisional or at the zonal level for relief, the officer said. Leaving Mangaluru at 1.25 p.m., the Chennai Mail would reach the destination at 5.40 a.m. the next day.

Mr. Kumar would again captain train no. 12601, Chennai Central-Mangaluru Central Super Fast Mail on Tuesday that leaves at 8.20 p.m. to reach Mangaluru at 12.25 p.m. the next day. He would get two days rest thereafter.

Mangaluru-Chennai Mail is one among the six trains on which Southern Railway has introduced the system with the other being, Thiruvananthapuram-Chennai Mail and Super Fast Express, Chennai Egmore-Madurai Pandian Express, Chennai Egmore-Thiruchchirapalli Rockfort Express and Chennai Central-Mettupalayam Nilagiri (Blue Mountain) Express.

A senior TTE would be designated as the captain who would ‘own’ the train. The captain, if unable to resolve the issues at his level, would directly get in touch with senior-most officers, who in turn would mobilise necessary help. The Captain’s mobile phone number would be made available to the passengers.

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